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At Outdoor Teak and More, we understand the difficulty of depending on only photos to make a purchase. That is why we offer a 15 day money back guarantee.
If you place your order and are not happy for any reason, please contact us within 15 days for a return authorization. Customers are responsible for return shipping charges and a 20% restocking fee. DO NOT return your order without authorization. Manufacturers will refuse deliveries without authorization and all shipping charges incurred will be the responsibility of the customer.
You may cancel your order anytime prior to the order shipping. Deposits for custom orders may be lost. If the item as shipped, you must accept delivery of the order and arrange for a return authorization (see Return Policy).
Damaged Products During Shipping
All orders are shipped fully insured. Outdoor Teak & More MUST BE NOTIFIED WITHIN 24 HOURS OF ANY DAMAGES for us to file a damage claim with the delivery company. On all orders that require a signature, please inspect packaging. If damage to the box is apparent have driver wait while you inspect the contents. If driver refuses to wait around and tells you to sign it, indicate the damage on the Bill of Lading (i.e "top left corner of box is crushed in"). For order dropped of by UPS, FedEx or others, simply give us a call right away and we will arrange for pick up a reshipments.
Most products sold by Outdoor Teak & More do come with a Manufacturer Limited Warranty. Should something go wrong with the product please contact us and we will advise the next steps to take for warranty coverage. Please note, most warranty issues require the customer to pay return shipping. Items found defective within 30 days of purchase will be fixed or replaced.
The Fine Print
Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Outdoor Teak & More reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your order will be deemed accepted by Outdoor Teak & More upon shipment of products. Title to goods and all risk of loss passes to you upon delivery to the common carrier. We may require additional verifications or information before accepting any order.
No Responsibility To Sell Mispriced Products Or Services:
Outdoor Teak & More shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Outdoor Teak & More shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Outdoor Teak & More shall immediately issue a credit to your credit card account in the amount of the charg