Welcome to Outdoor Teak & More. By visiting our website or placing an order, you agree to these Terms and Conditions. Please read them carefully. Our Refund & Returns Policy, which covers returns, cancellations, and warranty claims, is part of these terms. Please pay particular attention to the Damaged Products During Shipping section, which has strict reporting requirements.
Orders and acceptance
Receiving an order confirmation email does not mean we have accepted your order or made an offer to sell. We may accept or decline any order for any reason after we receive it, and we may ask for additional verification or information first. Your order is accepted when the products ship. Title to the goods and risk of loss pass to you when the goods are handed to the common carrier.
Pricing and availability
Prices are in US dollars and may change without notice. We try to keep our listings accurate, but we reserve the right to refuse or cancel any order placed for a product listed at an incorrect price or with incorrect information, including typographical errors, whether or not the order has been confirmed and your payment has been charged. If your payment has already been charged and we cancel your order, we will refund the full amount to your original payment method. Products are subject to availability, and some items are made to order or ship directly from the manufacturer.
Payment
We accept the payment methods shown at checkout, which are processed securely by WooPayments and PayPal. By placing an order, you confirm that you are authorized to use the payment method you provide. Sales tax is collected where required by law.
Shipping and delivery
We offer free shipping on our products within the United States. Delivery time depends on your location and the product, and is typically 5 to 10 business days. Many products ship directly from the manufacturer by freight carrier and may require a signature. Please inspect your delivery carefully and note any damage on the delivery receipt, as described in the Damaged Products During Shipping section below.
Damaged Products During Shipping
All orders are shipped fully insured. Outdoor Teak & More MUST BE NOTIFIED WITHIN 24 HOURS OF ANY DAMAGES for us to file a damage claim with the delivery company. On all orders that require a signature, please inspect packaging. If damage to the box is apparent have driver wait while you inspect the contents. If driver refuses to wait around and tells you to sign it, indicate the damage on the Bill of Lading (i.e “top left corner of box is crushed in”). In order to best document damaged products, TAKE PICTURES. Take pictures when it is being dropped off. Take pictures from a variety of angles. Any box that is ripped, bent, broken, or NOT WRAPPED AND STRAPPED to a pallet, it must be opened and inspected. If your products are damaged and you don’t have photos from the delivery we reserve the right to void the warranty.
For order dropped of by UPS, FedEx or others, simply give us a call right away.
Returns, cancellations, and damage claims
We offer a 15 day money back guarantee. A return authorization is required before any item is sent back, and returns sent without authorization will be refused. Customers are responsible for return shipping charges and a 20% restocking fee. You may cancel an order any time before it ships; deposits on custom orders may be forfeited. Shipping damage must be reported within 24 hours of delivery, as described in the Damaged Products During Shipping section above. Full return details are in our Refund & Returns Policy.
Assembly and use
We are not responsible for damage that happens during assembly, including scratches, dents, and cracks. Products are intended for normal residential use. Commercial use or misuse of a product voids the warranty. Please follow the manufacturer’s assembly and care instructions.
Warranty
Most products come with a manufacturer’s limited warranty. Items found defective within 30 days of purchase will be repaired or replaced. For warranty questions, contact us and we will advise you on next steps. Return shipping for warranty claims is usually the customer’s responsibility.
Teak and natural materials
Teak is a natural material. Color, grain, and texture vary from piece to piece, and teak changes color as it weathers outdoors. These natural variations and the normal weathering of teak are not defects. Photos on our site are for reference, and actual products may look slightly different.
Accounts
If you create an account, you are responsible for keeping your login details confidential and for activity under your account. Please give us accurate and current information.
Coupons and promotions
Coupon codes and promotions are limited to the products and terms stated, may have usage limits and expiration dates, and cannot be combined with other offers. We may change or end a promotion at any time.
Intellectual property
All content on this website, including text, photos, logos, and design, belongs to Outdoor Teak & More or its suppliers and is protected by copyright and trademark laws. You may not copy, reproduce, or use it without our written permission.
Limitation of liability
To the fullest extent permitted by law, Outdoor Teak & More is not liable for indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim is limited to the amount you paid for the product at issue. Nothing in these terms limits rights you have under applicable consumer protection laws.
Governing law
These terms are governed by the laws of the State of Colorado, without regard to conflict of law rules.
Changes to these terms
We may update these terms from time to time. The version posted on this page when you place your order applies to that order.
Contact us
Questions? Call us at 800-783-1303 (ext. 1 for Sales, ext. 2 for Customer Service) or use our contact page.