Privacy Policy

Outdoor Teak & More (“we,” “us,” or “our”) sells upscale teak patio furniture and decor online. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.

Information we collect

Information you give us. When you place an order, create an account, request a quote, sign up for our newsletter, or contact us, we collect your name, billing and shipping addresses, email address, phone number, and the details of your order. If you contact us by phone or through our contact form, we keep a record of that conversation so we can help you.

Payment information. Payments are handled by our payment processors (WooPayments and PayPal). Your full card number is entered on their secure payment forms and is never stored on our website or seen by us. We receive only limited details, such as the last four digits of your card, the card type, and the payment status.

Information collected automatically. When you browse our site, we and our service providers collect your IP address, browser and device type, the pages you view, the products you look at, and the page that referred you to us. This is gathered using cookies and similar technologies.

How we use your information

To process and ship your order, send order confirmations and shipment tracking, and provide customer service.
To arrange freight delivery with our carriers and the manufacturers that ship your order directly to you.
To handle returns, damage claims, and warranty requests.
To detect and prevent fraud and to keep our website secure.
To send our newsletter and promotions, only if you have signed up, and you can unsubscribe at any time.
To understand how visitors use our site so we can improve it and measure our advertising.
To meet our legal, tax, and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with the companies that help us run our business and deliver your order:

Manufacturers and freight carriers (for example Anderson Teak, Royal Teak Collection, UPS, FedEx, and freight carriers) so they can ship your order to you.
Payment processors (WooPayments and PayPal) to process your payment and prevent fraud.
Website and email providers, including our hosting provider (WP Engine) and our email and newsletter tools.
Analytics and advertising partners, such as Google Analytics, Google Ads, and Pinterest, which receive information about how you use our site.
Authorities and professional advisors when required by law or to protect our rights.

Cookies and similar technologies

We use cookies that are necessary for the site to work, such as keeping items in your cart and keeping you signed in. We also use analytics and advertising cookies to measure site traffic and the performance of our ads. You can control or delete cookies in your browser settings. Blocking some cookies may affect how the site works, including the cart and checkout.

How long we keep your information

We keep order and account information for as long as needed to provide our products and services, handle warranty and returns, and meet legal, tax, and accounting requirements. You can ask us to delete your account at any time.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of marketing emails by using the unsubscribe link in any message. Depending on where you live, including Colorado and other states with privacy laws, you may have additional rights such as knowing what we collect, requesting a copy of it, and opting out of targeted advertising. To make a request, call us or use our contact page. We will respond within the time required by law, and we may need to verify your identity first.

Security

We use reasonable technical and organizational safeguards to protect your information, including encrypted (SSL) connections and trusted payment processors. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Third-party links

Our site may link to other websites, such as manufacturer pages. We are not responsible for the privacy practices of those sites, so please review their policies.